“Tasteful food at competitive rates with decent ambiance but poor service issue on a crowded evening”
Change in plan due to reasons beyond my control took me to this place.
There was absolutely no hassle/problem for parking a big vehicle (assisted by security) towards rear side of the restaurant.
It was 10:02PM and needed to wait less than 10 minutes to get a table.
Low illumination, huge (really big) seating area with decently spaced tables. There was kids play area on the left and part of kitchen (tandoor etc) on the right. On the other side of entry there was small stage and live singing performance was in progress; could listen to two Bollywood numbers before the artists packed up.
Efforts were required to read due to low illumination. Menu was really broad band and offered decent rage of spirits and food; could see Indian, limited but popular Italian, Continental and Oriental preparations.
Started with a pint of popular domestic mild (@Rs130).
It was too late and decided to go for preparations which can be served quickly.
Veg Manchow Soup ½ (@Rs129), Paneer Shashlik Sizzler (@Rs329) and Murg Dum Biryani (@Rs299). Kiddo was interested in Lasagna but it was not available hence settles for Spaghetti Al Forno (@Rs319).
Soup was served very quickly (less than 5 minutes of order placement). It was bit darker compared to what I expected, the fried noodles were not very crispy (aged in the bowl) and soup tasted high on salt.
This kick started long wait. It took 30 minutes getting “hunger cranky kiddo” and she forced me to talk to senior members visible at restaurant (which I never do).
Immediate action was visible and the food was on the table in few minutes (10:40PM). It seems serving staff kept the order near different table. The base was relatively less warm and preparation was not sizzling but only giving some vapors. The Paneer skewers were also cold. Pasta and Biryani were also lukewarm.
Paneer Shashlik Sizzler: The spices were good and it was an impressive Indianised preparation. Cauliflower, spinach, capsicum, rice over cabbage base. There were two Paneer skewers with bell pepper covered in grated cheese. Important to mention that the usage of Paneer was very liberal and it was almost 200 gm of it. Overall decent and tasty preparation except different tasting potato filling used in capsicum.
Murg Dum Biryani: It was served in earthen lookalike pot covered with roti dough. It was relatively dry preparation and expected some complimentary small fluid portion but it was missing. All flavors and fragrances were deeply absorbed in boneless chicken.
Spaghetti Al Forno: Perfectly done Spaghetti in whitish orange sauce with green and black olives; garlic and cheese. Red pepper flacks provided the twist. It was perfect for the kiddo and she gave thumbs up.
While we were half way through; gentleman named Mr Anish came to our table from kitchen and regretted for the delay. He also offered to replace the order but it was too late and we indicated not to. We had some casual chat about the overall experience/inputs. He asked the staff to bring a sundae for the kiddo. I was adamant to pay for it but he refused and said that it is complimentary for kid and he does it often.
Cat was on the prowl in dining area.
Toilets were very clean.
Finally… A lot on the offer and one visit is not enough; till now; good food but inferior service.